At Velivora Haven, we are committed to making your shopping
experience smooth, secure, and convenient. This Payment Methods page explains the payment options available on
Velivora Haven, the security measures we use to protect your financial data, our billing
process, and how we handle refunds and failed transactions. This page forms part of our Terms of
Service and complies with the Reserve Bank of India (RBI) guidelines, the Payment and Settlement
Systems Act, 2007, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Payment Highlights

  • Currency: Indian Rupees (INR / ₹) only.
  • Accepted Methods: UPI and Cash on Delivery (COD).
  • Security: All transactions are processed through PCI-DSS-compliant, SSL/TLS-encrypted
    payment gateways.
  • Shipping: Flat ₹59 per order (free on orders of ₹1,499 or more) across India, with no hidden fees.
  • Refunds: Processed within 10 working days to the original payment method, per RBI
    guidelines.
  • Support: Payment queries handled via email only at support@velivorahaven.shop.

2. Currency

All prices displayed on Velivora Haven are in Indian Rupees (INR / ₹). We do not support multi-currency checkout; every order is billed in Indian Rupees.

3. Accepted Payment Methods

We accept the following payment methods on Velivora Haven.

3.1 UPI (Unified Payments Interface)

Pay instantly with any UPI app — , , , , or your bank’s own UPI — by scanning the QR code or entering your UPI ID at checkout. UPI is our fastest confirmation method and is protected by your app’s UPI PIN.

3.2 Cash on Delivery (COD)

Prefer to pay when your order arrives? Cash on Delivery is available across serviceable pin codes in India. Please keep the exact order amount ready; our delivery partner may also accept UPI on delivery where supported.

4. Payment Security

Your financial security is our highest priority. All payments on
Velivora Haven are handled by our UPI provider on its own secure, PCI-DSS-compliant platform with
the following safeguards:

  • PCI-DSS Compliance: Our payment partners are certified under the Payment Card Industry Data
    Security Standard (PCI-DSS) Level 1 — the highest security standard for payment data.
  • SSL/TLS Encryption: Every page on which payment data is entered is secured with 256-bit SSL
    encryption, indicated by the padlock icon in your browser address bar.
  • No Sensitive Data On Our Servers: UPI payments are authorised inside your own payment app; we never receive, see, or store your UPI PIN or banking credentials.
  • UPI Authentication: UPI payments are authenticated inside your own UPI app with your UPI PIN. We do not operate a card gateway.
  • No Sensitive Data Storage: Velivora Haven does NOT store your UPI PIN or any banking credentials on our servers. We will never ask you to share these details over email, phone, or social media.

5. Payment Gateway Partners

UPI payments are handled by our RBI-authorised UPI provider, and Cash on Delivery is collected by our courier partner at the time of delivery. The actual gateway routing your transaction may be displayed at the time of payment.

6. and Taxes

  • Product prices shown on the website are the final amounts payable.
  • The order summary shows the exact amount you will pay before you confirm payment.
  • An order invoice is emailed to you along with your shipment confirmation.
  • No hidden taxes or surcharges are added after checkout.

7. Billing & Invoicing

  • Payment is captured at the time of order placement.
  • Your bank or UPI app statement will reflect the descriptor “Velivora Haven” or the registered name of our payment gateway partner.
  • A tax invoice is automatically generated upon order confirmation and sent to your registered email address.

8. Failed, Declined, or Pending Transactions

Sometimes payments fail or remain pending due to network issues, bank-side
declines, insufficient funds, OTP timeout, or temporary gateway downtime. In such cases:

  • Order Not Confirmed: If the payment fails, your order will not be created. You may retry
    payment using the same or a different supported method (any supported payment method).
  • Amount Deducted but Order Not Confirmed: If money is debited but you do not see an order
    confirmation, do not worry. As per RBI guidelines, the bank/gateway will auto-reverse the amount
    within 10 working days     to the original payment method.
  • Stuck Payment: If you do not see the refund within the timeframe above, please email us at
    support@velivorahaven.shop with the subject “Payment Issue — [Transaction
    Reference]” along with: full name, registered email, the cart amount, transaction date/time, and
    transaction/UTR reference. We will coordinate with our gateway partner to trace and resolve the
    issue.
  • Response Time: Payment-related emails are addressed within 24 working
    hours    , Monday to Saturday (excluding public holidays).

9. Fraud Prevention and Order Verification

Velivora Haven reserves the right to:

  • Hold, review, or cancel any transaction or order that appears suspicious, unauthorised, or inconsistent with
    normal customer behaviour;
  • Request additional identity or address verification (e.g., a confirmation email reply, a phone callback, or
    a photo ID) before dispatching high-value orders;
  • Decline orders placed from blacklisted IPs, flagged accounts, or via known fraudulent payment patterns;
  • Report suspected fraud to the appropriate banking authority, payment gateway partner, or law enforcement.

If your order is held for verification, we will contact you by email within 24
working hours. Orders not verified within 3 working days may be cancelled, and any amount paid will be refunded
in full.

10. Refund Payment Methods

When a refund is approved, it is processed to the original payment
method used at the time of purchase, in line with RBI guidelines. Specifically:

  • UPI: Refunded to the original UPI ID / bank account used at checkout. Typically reflects within 3–7 working days, depending on your bank.
  • Cash on Delivery: Refunded by bank transfer or UPI to an account you nominate, once the returned item is received and checked. Typically reflects within 5–7 working days.
  • Store Credit Option: You may optionally choose to receive your refund as store
    credit     valid for 12 months — instant credit, usable on any future purchase.

11. What We Do NOT Store

For your security, Velivora Haven does not store any of the
following on our servers:

  • Your UPI PIN or UPI app credentials
  • Bank account login details or passwords
  • OTPs or one-time passcodes

All sensitive payment data is processed and stored exclusively by our UPI provider on its own PCI-DSS-compliant platform. Our team will NEVER
ask you to share any of these details over email, phone, WhatsApp, social media, or any other
channel. If anyone claiming to be from Velivora Haven requests such
information, please do not share it and report the incident immediately to support@velivorahaven.shop.

12. Domestic Payments Only

We currently accept payments only through Indian UPI apps and Cash on Delivery within India. We do not process international cards or foreign payment accounts, and we do not ship outside India. All orders are billed in Indian Rupees (INR / ₹).

13. Chargebacks and Payment Disputes

If you wish to raise a dispute regarding a charge, please first email us at support@velivorahaven.shop with subject “Payment Dispute — [Order Number]”.
We strive to resolve disputes amicably within 15 days. Filing a dispute through your bank or UPI provider without contacting us first may lead to delays in resolution and possible suspension of your account pending investigation. Fraudulent or unjustified disputes may be contested with the help of our payment gateway partners and reported to relevant authorities.

14. Pricing Accuracy

In the unlikely event of a pricing error on our Website (such as an incorrectly
displayed price for a product), Velivora Haven reserves the right to cancel orders placed
at the erroneous price and issue a full refund to the original payment method (any supported payment method). We
will notify affected customers by email within 2 working days of identifying the error.

15. Important Notes

  • Always check that the URL begins with https:// and shows a padlock icon before entering any
    payment information.
  • Use trusted devices and secure internet connections when making online payments.
  • Do not share your UPI PIN, OTP, or banking details with anyone, including persons claiming to be from our customer support.
  • We support UPI and Cash on Delivery (COD).
  • This Payment Methods page may be updated from time to time without prior notice. The version applicable to
    your order is the one published at the time of payment.
  • This policy is governed by the laws of the Republic of India and the competent courts in
    India shall have exclusive jurisdiction over any dispute.

16. Contact Us for Payment Queries

For any payment-related questions, failed transactions, refund status, or fraud
reports, please email us using the details below. Email is our only supported channel for payment
support.

  • Seller Name: Velivora Haven
  • Operated By: Velivora Haven
  • Website: Velivora Haven
  • Payment Email (only channel): support@velivorahaven.shop
  • Address: Manbhanwar Villa, 14, Khadi Gramodyog Rd, near Hanuman temple, Asind Nagar, Sanganer, Jaipur, Rajasthan 302029, India
  • Email Response Time: Within 24 working hours, Monday to Saturday (excluding public holidays)

By placing an order on Velivora Haven, you acknowledge that
you have read, understood, and agreed to this Payment Methods page in its entirety.

Last Updated: May 2026